Last updated: August 18, 2026
Information we receive
We may receive account, company, contact, inspection, property, report, payment, and support information when customers use the platform or contact us. The specific information depends on the services being used.
How information is used
Information is used to provide and secure the service, support users, process requested transactions, improve reliability, communicate about the product, and meet legal obligations.
Company and client data
Inspection data is scoped to the customer company and access is controlled by assigned roles. Customers are responsible for ensuring they have the appropriate authority to upload and process client and property information.
Camera, photos, and media
The mobile app requests access to your camera and photo library so inspectors can capture and attach inspection photos. Media is uploaded to private storage and is available only to authorized users of the customer company. Access can be revoked at any time in your device settings, though photo capture will no longer work.
Push notifications and device identifiers
If you allow notifications, the mobile app registers a push token and a generated device identifier so we can deliver alerts about inspections, messages, and requests to your device. The push token is delivered through the Expo push notification service and, in turn, Apple Push Notification service or Firebase Cloud Messaging. The device identifier is generated by the app and is not an advertising identifier. We do not use push tokens or device identifiers for advertising or tracking across other apps or websites. Notifications can be turned off at any time in your device settings.
Service providers
We may use service providers for cloud hosting, authentication, communications, push notification delivery, analytics, artificial intelligence features, and payment processing. Providers receive only the information needed to perform their services.
Website analytics
With your permission, we use Google Analytics and the Meta advertising pixel to understand aggregate website traffic and measure the performance of our advertising, such as pages viewed, approximate geographic region, device type, referral source, and whether a visit led to creating an account. These tools are not loaded when you decline, and we do not send them your name, email address, or any inspection data. You can change your choice by clearing this site's local storage and revisiting the website.
Data protection
We use technical and organizational safeguards designed to protect information, including encrypted transport, access controls, private media storage, and tenant-scoped data access. No system can guarantee absolute security.
Retention and choices
We retain information for as long as necessary to provide the service, fulfill contractual obligations, comply with legal requirements, protect our rights, and resolve disputes.
Organization administrators may request access, correction, export, or deletion of organization data by contacting privacy@homeinspectionflow.com. We will verify requests before processing them and may retain limited information when required for legal, operational, security, fraud-prevention, accounting, backup-recovery, or dispute-resolution purposes.
Account and billing choices
Organization administrators may manage billing information and cancel subscriptions through the billing portal or by contacting support. Payments are processed by Stripe. We do not store complete payment card information. Stripe processes payment and billing information in accordance with its own terms, privacy policy, and security practices.
Where information is processed
The platform is hosted on Microsoft Azure in the United States. If you access the service from outside the United States, information you submit will be transferred to and processed there.
Changes to this policy
We may update this policy as the product and our practices change. The date at the top of this page shows when it was last revised, and we will provide additional notice where required by applicable law. Continued use of the service after an update means the revised policy applies.
Contact
Privacy questions can be sent to privacy@homeinspectionflow.com.